MobileHelp Medical Alert System Pricing and Full Review – 2025 Recommendations

How Much Do MobileHelp Packages Cost?

MobileHelp’s packages start at $24.95 per month for the Classic Landline. That’s slightly higher than Medical Alert’s pricing, which starts at $19.95 per month.

Where MobileHelp stands out is with the bundles. The Home Duo bundle includes a Classic Cellular at-home system (typically $34.95 per month) and a Micro mobile system (typically $34.95 per month) for only $44.95 monthly. You’re essentially saving $25 per month just by buying together an at-home and mobile system.

The Home Duo bundle is the MobileHelp package we recommend the most, but here’s a look at the other available options.

MobileHelp At-Home Systems

MobileHelp Mobile Systems

Both mobile systems from MobileHelp cost $34.95 per month, but they work differently. Overall, we’d recommend the Micro system over the Solo system.

The reason is that MobileHelp Micro’s device is all-in-one. It contains the help button, microphones and speakers, and the cellular and GPS chips required for communication and location tracking. All those features are packed in a device that weighs about 1.8 ounces – we barely felt it hanging around our necks.

A pair of MobileHelp Micro pendants with built-in two-way voice, GPS, and cellular

In contrast, the MobileHelp Solo system consists of 2 devices – a mobile base unit and a wearable pendant. The mobile base unit offers the same features as the Micro all-in-one device, but it’s slightly bulkier and heavier. It’s also designed to sit on its cradle when at home, which we didn’t find intuitive. We had to switch between the wearable pendant and the base unit when coming or leaving the house.

>> Other Options: The Best Mobile Medical Alert Systems We Tested in 2025

MobileHelp Bundles

MobileHelp’s two available bundles are for different uses. We recommend the Home Duo bundle to individuals who want separate at-home and on-the-go systems, while the Mobile Duo bundle was designed for spouses who want to enjoy protection for the price of one system.

Inclusions of a MobileHelp Home Duo bundle

MobileHelp Add-Ons

MobileHelp also offers add-ons to improve your medical alert system’s functionality, and some you can even get for free or at a discount.

Fall Detection

We recommend getting at least fall detection, which costs $5.50 per month in the first billing cycle after discounts. It costs $11 per month, typically. Fall detection is particularly useful for mobile units designed for outdoor use, because of external hazards such as uneven sidewalks and slippery surfaces.2 It comes in handy for at-home systems, especially if the wearer already has mobility problems or is frail.3

In our experience with the MobileHelp Micro, fall detection works well. We ran controlled simulations, and it detected the fall eight times out of 10. This is on par with the best medical alert systems with fall detection.

Lock Box

We also recommend getting a lock box, whether you’re buying an at-home or mobile system. It costs an extra $2.99 per month, but you can get it for free with any package or bundle simply by opting to pay annually.

A lock box lets you safely store spare keys to let emergency responders in during emergencies. MobileHelp will keep the lock box combination on file and then relay it to responders during emergencies.

Lock boxes are standard medical alert system add-ons, and MobileHelp’s $2.99-per-month price is the average cost. When we tested the MGMini by Medical Guardian, they also offered us a lock box for $2.99 per month.

OnGuard Alerts

Another add-on we recommend is OnGuard Alerts, which is also $2.99. We recommend it to older adults who might need a little more help and support from caregivers and family members.

Essentially, this add-on lets your contacts know when you’re in an emergency situation through texts and emails. It also gives you and your family access to a portal where you can manage emergency contact preferences. When we signed up for OnGuard Alerts, we were able to easily add three of our closest family members to the list, and they got alerted every time we pressed the help buttons on any of our MobileHelp systems.

Our Experience with MobileHelp

We got to test several of MobileHelp’s products, including the MobileHelp Home Duo bundle (which includes the Classic Cellular and Micro systems) and the MobileHelp Solo mobile system.

Our tester holding the MobileHelp Solo mobile base unit to test its responsiveness

MobileHelp Buying Process

We canvassed MobileHelp’s packages online, but we recommend getting a quote from the company itself. That way, they can help you pick out the best solution.

When initially requested a quote for the MobileHelp Solo, but the agent we spoke with recommended the Home Duo bundle instead after assessing how we wanted to use it. We accepted their suggestion and got the Home Duo bundle, but still pushed through with our purchase of a Solo system.

After that, we finished up the sale and arranged shipping. We handled the shipping cost, but it was only $12.50 for each system – a small price to pay considering MobileHelp doesn’t charge equipment fees.

Installing MobileHelp

Our two orders arrived at our doorstep a few days later, and we got to installing them immediately. It didn’t take more than 10 minutes.

We simply plugged in both base stations – the Classic Cellular base station and the charging cradle for the Solo base unit. Then, we put on the pendants, turned on the systems, and voila!

We ran a quick test for the Classic Cellular system as instructed by the manual, and after hearing “user auto test completed,” we knew we’d properly set it up. Next, we tested the Micro and Solo mobile units. It wasn’t automated; we had to hold down the help buttons and speak with the monitoring center. They answered the call and asked if we needed help. After we told them we were just running a test, the agent informed us that the systems are working properly.

MobileHelp Emergency Response

Throughout the course of our hands-on MobileHelp testing, we ran several emergency simulations. As mentioned earlier, our MobileHelp Micro unit detected eight out of 10 simulated falls.

On top of that, MobileHelp’s emergency response time was good. We timed how long the three systems took to connect us to MobileHelp’s monitoring center, and these were their averages:

• Classic Cellular: 31 seconds
• Micro: 28 seconds
• Solo: 29 seconds

As you can see, MobileHelp’s response was pretty consistent. We would have preferred it a little faster – maybe as fast as the Bay Alarm Medical SOS Smartwatch we tested, which averaged 16 seconds. But averaging 30 seconds is not bad. We’ve tested systems that made us wait over a minute to get a live response from the monitoring center.

Battery Life

Testing the MobileHelp systems for almost a month has also allowed us to see how well their batteries perform.

Classic Cellular

With the Classic Cellular, our pendant never ran out of charge. The manual says it can run for five years without needing battery replacements. The base unit also comes with a battery backup of up to 30 hours, and indeed, it stayed on for about 28 hours after we unplugged it.

Micro and Solo

With the Micro pendant, the battery life was give or take five days. That’s not bad considering the MGMini from Medical Guardian had the same longevity, and that the SOS Micro from Bay Alarm lasted only one and a half days on a single charge. Fully charging the MobileHelp Micro took about three hours, but it was safe to leave it on its charging cradle overnight.

The MobileHelp Solo wasn’t as impressive, though. We had to put the base station on its charging cradle after a full day outside. This is why it requires users to switch from carrying the base station when outside to using the pendant when inside the house.

>> Related: The Best Medical Alert System with GPS

Waterproofing

We also tested how well MobileHelp’s help buttons function in the shower. All their wearable buttons are water-resistant, and we’ve confirmed that wearing them while taking a shower doesn’t disrupt their functionality. However, the mobile units with speakers – the Solo and Micro – aren’t fully waterproof. You can’t take them in the bath.

The only ones you wear in the bath and submerge in water are the button-only wearables. Fortunately, that includes the fall detection pendant. According to studies, falls in the bathroom are more likely to cause serious outcomes than falls anywhere in the house.4 It’s great to know MobileHelp keeps users covered even in the bathroom.

MobileHelp vs. Medical Guardian and Bay Alarm – Good Value, Low on Options

Overall, we think MobileHelp is a solid medical alert system brand, but we can’t help but notice one key drawback compared to its competitors – its limited equipment options.

Let’s start with equipment options. When we tested Medical Guardian, one of our favorites was the MGMove medical alert smartwatch. Bay Alarm had the exact same smartwatch, too. Both made our list of the best medical alert watches. Unfortunately, MobileHelp doesn’t offer a product to match. The only MobileHelp devices you can wear around your wrist are their pendants that – let’s face it – aren’t as stylish or as useful.

With that being said, we recommend Bay Alarm Medical or Medical Guardian more to active seniors. You can read our Bay Alarm review, which discusses the SOS Smartwatch, or our dedicated MGMove review to learn more.

Many of MobileHelp’s competitors, including Medical Guardian, now offer medical alert watches

On top of that, MobileHelp doesn’t offer wall-mounted help buttons, like the ones we saw when we tested Life Alert. This is a key consideration if you’re planning to buy the Micro all-in-one unit. Wall-mounted help buttons can be useful in the bathroom; mount them somewhere near floor level, and you can ask for help in case you fall down. With the Micro device not fully waterproof, a wall-mounted help button would have been nice to have as an option.

On the bright side, though, MobileHelp’s edge comes from its low prices on bundles. We like that it’s contract-free, and that unlike Medical Guardian and Bay Alarm, it doesn’t charge equipment fees. Just pay the first month of monitoring and shipping fee, and you’re good to go. So if you’re looking for an affordable medical alert system and you have no need for the missing options mentioned above, it’s one of the best options.

Methodology: How We Assessed MobileHelp

It’s always our goal to assess medical alert systems based on first-hand experience. This means buying the system – or systems – ourselves and testing them for weeks to come up with helpful and honest recommendations.

In testing MobileHelp, we focused on three key areas:

• Value: We looked at the price and features, and compared it with other options we’ve previously tested to see if MobileHelp offers good value for money.
• Equipment quality and options: We also assessed how versatile it is as a brand by testing the different options available. We tested both at-home and mobile systems.
• Response time and quality: And lastly, we ran simulated emergencies to test how well MobileHelp responds.

After almost a month of living with MobileHelp systems, our experts put together this review to offer insights and recommendations based on everything we learned.

Bottom Line: Is MobileHelp Any Good?

There’s no denying that MobileHelp’s biggest upside is the cost. It’s one of the more affordable medical alert systems we’ve tested, and it’s flexible because it doesn’t require contracts, nor does it need an upfront equipment fee. It’s great for older adults looking for a simple medical alert system to use without breaking the bank.

That said, limited equipment and add-on options might hold you back from buying a medical alert system from MobileHelp. After all, most seniors want a system they can tailor to their needs. MobileHelp just doesn’t offer enough options to allow full customization.

Our recommendation is to take a look at our Medical Guardian review. While it’s slightly pricier than MobileHelp, Medical Guardian is more well-rounded. It also doesn’t require contracts, and it offers way more features and technology, including a useful caregiver app.

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